About Oman Insurance Company

Oman Insurance Company (PSC), or OIC, is one of the leading insurance solutions providers in the Middle East, headquartered in Dubai, UAE. OIC has 15 branches including the Head Office-Operational Branch and a strong presence in every Emirate in the UAE, the Sultanate of Oman and Qatar.
Established in 1975, OIC today is a financially sound and professionally managed organization. The company is rated ‘A Excellent’ by AM Best and ‘A- Stable’ by Standard & Poor's, supported by leading reinsurers like Swiss Re, Munich Re, Allianz and Arig.
The company practices true customer-focused service through its quality products, underwriting all types of risks in General, Life and Health Insurance, often going that extra mile to tailor make special covers based on specific customer needs. OIC provides a complete range of insurance solutions from Life, Health, Motor and Personal Lines to covers for medium to large industrial and commercial enterprises; and Energy, Marine and Construction sectors. To achieve this end, it has employed qualified and experienced professionals who are specialists in these respective industries.
OIC is a customer-centric company, with a single-minded focus on service. Its priority is to build long term client relationships, with complete customer satisfaction as the most important, non-negotiable objective. 

Our Mission

To develop superior insurance propositions that:

  • Customers recommend to family and friends,
  • Owners buy for their businesses,
  • Brokers select for their clients,
  • Employees are proud of, and
  • Shareholders seek for long-term returns.

Our Values

  • Collaboration: We work together as one team to make a difference.
  • Integrity: We keep our promises, take personal accountability and earn the trust of our customers.
  • Customer First: We put our customers at the heart of all we do.
  • Excellence: We believe quality is never an accident, it’s a deliberate practice
  • Continuous Improvement: We are fast, agile and constantly thinking of new ways to enhance customer experience.

Important Contact Details in Muscat

Function Contact Person                          Phone Number E-mail Address

S
ales and Distribution

Azza Al Rawahi 24789232 Ext. 103
Reshma Joseph 24789232 Ext. 308

Claims

Jamil Al Zadjali 24789232 Ext. 213
Eitemad Al Degeeshi    24789232 Ext. 307

Complaints

Bader Al Amri  24789232 Ext. 311
Rabab Al Lawati   24789232 Ext. 105

Medical Operations

Hend Al Jabri 24789232 Ext. 311
Sumaia Al Habsi 24789232 Ext. 311


Our address in Muscat

Ruwi Tower, Plot Number 123
Way Number 3116
Building Number 963
P.O. Box 1201 Postal Code 114

Ruwi, Oman

Management Team in Muscat



Sameh Hafez

General Manager

Office     24 789232 Ext 301

Mobile    9360 8877

sameh.hafez@tameen.ae

Sameh brings over 20 years of insurance experience spanning across North America and the Middle East. He has worked with Canada Life, Aegon and AIG in both Consumer and Medical Lines. He has a passion for innovation and challenging the norm, with a focus on customer 

experience and service excellence

Murtadha Al Ajmi

Head of Property and Casualty

Office     24 789232 Ext 101

Mobile    96793303

murtadha.awadh@tameen.ae

Murtadha has more than 9 years of experience in Insurance & Reinsurance Technical Management and Business Development. Previously worked for Al Ahlia Insurance (RSA), OmanRe and AXA Gulf. Murtadha has a proven track of technical expertise and process re-engineering with operational excellence



Yousuf Al Balushi

Head of Sales & Distribution

Office     24 789232 Ext 305

Mobile    9320 5190

yousuf.albalushi@tameen.ae

Yousuf has 21 years of insurance and banking experience. Having worked in leading banks and insurance companies including Bank Muscat, NBO, OIB, Bank Dhofar, Al Ahlia Insurance (RSA) and AIG Oman. He has a track record of superior sales leadership and overachieving business results



Asila Al Musalhi

Head of Life & Medical

Office     24 789232 Ext 200

Mobile    93205180

asila.almusalhi@tameen.ae

Asila has been working in the field of customer services, claims, underwriting and operations with insurance and medical sector for 19 years. She has worked with Muscat Private Hospital and Metlife. She is passionate about customer service and operational excellence



Hamid Al Balushi

Head of Claims

Office     24 789232 Ext 205

Mobile    9926066

hamid.albalushi@tameen.ae

Hamid comes with 23 years of experience in Survey & Claims management within the insurance industry. He has worked with Prudent and Zurich. He has a proven track record of delivering excellent customer experience

Veena Carvalho

Country Finance Manager

Office     24 789232 Ext 314

Mobile    9986 6715

veena.carvalho@tameen.ae

Veena Carvalho has over 24 years of insurance experience in the Oman market, having headed the finance team for the Oman branches of international companies such as CGU and RSA.  She has been focused on ensuring that the financial reputation of the company is maintained at a very high level and in providing an atmosphere of financial security