Assistance Program

Car insurance

Roadside emergencies never happen at a convenient time, and there are few things worse than being stranded by the side of the road with no help in sight. Roadside assistance allows you to drive with the confidence that you can get help, regardless of where or when you run into problems.

The Assistance Program will provide peace of mind for common roadside emergencies, including towing, tire changes, gasoline delivery, breakdown, lock-out assistance and dead battery services.

The emergency service is rendered throughout UAE and GCC 24 hours a day, 365 days a year. The way in which you are assisted depends on the cover you have in your motor insurance policy.

Download the AssistPal app today!
AssistPal is a free exclusive smartphone app for Oman Insurance motor insurance customers. It allows you to instantly request assistance services when you are victim of a car breakdown in a simple and convenient way.

Just make a request, and our service provider will automatically detect your precise location, dispatch the closest responder and confirm that help is on the way.

AssistPal is available right now from the Apple App Store and Google Play. Download the free app today for an added level of safety and convenience on the road. Terms and conditions apply.

 

More Information

Covers and Limits

TPL

Basic

Silver

Gold

Platinum

On-site repair

Up to 30 minutes

Up to 30 minutes

Up to 30 minutes

Up to 30 minutes

Up to 30 minutes

Towing

200

200

200

250

250

Removal and extraction

400

400

400

500

500

Flat tire

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Out of fuel

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Dead battery

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Locked out

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Actual expenses

Transportation of the insured vehicle

Actual expenses

Actual expenses

Actual expenses

Deposit and custody

200

250

250

Section 2: Services to beneficiaries traveling in the insured vehicle

Hotel accommodation abroad

120 USD/night
Max 3 nights

200 USD/night
Max 3 nights

Return home or journey continuation

Max 400 USD

Max 400 USD

Professional driver service

Actual expenses

Actual expenses

Section 3: Transported luggage in the insured vehicle benefits.

Luggage theft, disappearance, destruction or damage

100 USD per person
Max 200 per car

200 USD per person
Max 400 per car

Section 4: Medical & Personal Assistance Abroad.

Medical, hospitalization, surgical and pharmaceutical expenses

5.000 USD
Deductible 200

10.000 USD
Deductible 100

Transportation or repatriation

Actual expenses

Actual expenses

Extension of stay abroad

150 per night
Max 1.500

200 per night
Max 2.000

Travel and accommodation of one immediate family member

Actual expenses

Actual expenses

Escort of dependent child.

Actual expenses

Actual expenses

Repatriation of family member travelling with the insured.

Actual expenses

Actual expenses

Repatriation of mortal remains.

2.500 Within GCC
5.000 rest of the world

5,000 Within GCC
10.000 rest of the world

Section 5: Assistance Services Abroad.

Delivery of medicines

Actual expenses

Actual expenses

Relay of messages

Actual expenses

Actual expenses

Emergency return home following death of a close family member

Actual expenses

Actual expenses

Travel costs incurred following damage at home.

Actual expenses

Actual expenses

Section 6: Checked-in luggage

Compensation for in-flight loss of checked-in baggage.

200 after 24 hours

250 after 24 hours

Location and forwarding of baggage and personal effects

Actual expenses

Actual expenses

Automobile Registration Renewal Services (RTA)

1 time a year

1 time a year

Geographical scope and area of cover per plan

Section 1

GCC

GCC

GCC

GCC + Levant

GCC + Levant

Section 2

Outside CoR

Outside CoR

Outside CoR

Section 3

Outside CoR

Outside CoR

Outside CoR

Section 4

Outside CoR

Outside CoR

Section 5

Outside CoR

Outside CoR

Section 6

Outside CoR

Outside CoR

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